Software and Application Maintenance

Enterprise application development teams play a critical role in the design and implementation of new enterprise systems. Maintenance work may prevent the development team from focusing on high value-add activities, such as design and implementation of future enterprise system. Outsourcing legacy maintenance to a trusted partner allows enterprise to focus on core development and new technologies, while its mission-critical business systems continue to operate without interruption.

For independent software vendors, maintaining prior product releases can slow the pace of new product development and prevent their development teams from focusing on key value-add: innovation. By outsourcing code maintenance and support to a trusted partner, an ISV can provide its current customers with dedicated code support, while freeing its internal developers to focus on new products. Services include:

• Technical support
• Help desk outsourcing
• Online Technical CD
• Technical Newsletter
• Download, Tryout and BETA test
• Online forum/chat management