In early 2010, one of the nation's leading mortgage service providers noticed their customers were not their ordinary customers; in fact, these were customers that were already experiencing difficulty by having their mortgages listed as deliquent and trying to work with their mortgage service provider to become current on payments. In addition to the hardships that were already being faced, these customers were now slipping through the cracks of inadequate processes and effectively getting misplaced in a myriad of departments all with intentions of helping their customers stay in their homes. Realizing the difficulty of the task at hand and the negative impacts awaiting of continuating to operate in business as usual mode, this company reached out to hiSoft for assistance on gaining control of processor IDs assigned to loans within the Home Preservation group.

hiSoft was engaged by a major financial service provider to manage a initiative to increase the number of the government’s Home Affordable Modification Program modifications in their investor portfolio. While the project faced numerous internal (lack of integration and a centralized project structure) and external (political and economic pressure) challenges, the hiSoft team acted as a central “hub” for the client’s HAMP teams and delivered positive results for both the project teams and the client.

hiSoft was asked by the President of a leading national manufacturer to develop a Dashboarding solution for the locations under his responsibility. hiSoft determined the key metrics associated with the leading national manufactuer's strategy, developed a streamlined process to collect the key metric's data, and created a physical dashboard to display the data in manner that was easy to interpret. As a result, hiSoft was able to provide the client with a simple and cost effective solution to making their key metrics visible and meaningful across the business, something the client had spent years struggling to accomplish.

To comply with new government regulations, ensure employees were prepared to manage the changes, and encourage customers to shop for energy suppliers, a leading national natural gas and electric provider developed a regulatory deployment plan. To implement and communicate this plan, a significant set of complex changes needed to be made to business processes and messaging. To ensure the success of these changes, the client engaged hiSoft to assess a business readiness structure, approach and plan as well as develop a consistent change management strategy and deployment process.

A leading national retailer had encountered several challenges in establishing an IT Innovation Program Management Office (PMO), including cumbersome and intensive documentation, lack of available resources and a lack of executive visibility hampered the progress of the development of the PMO. hiSoft developed a detailed PMO strategy that resulted in an integrated PMO approach between the business unit's strategy and objectives and IT research initiatives. This resulted in an improved enterprise governance structure and increased executive visibility.

In January 2009, the City of Greenville appointed hiSoft to leverage the City’s SharePoint platform into a secure, segmented solution to allow rich collaboration and be portable and redeploy-able for 2009 North Carolina League of Municipalities Conference and years to come. Additionally, the City wanted to not only solve the collaboration issue for the NCLM event, but also create a platform that could be extended to other topic-focused areas.

hiSoft was engaged by a leading national utility to achieve compliance with new Nuclear Regulatory Commission rules regarding employee work hours. A dedicated change management effort was necessary to prepare the client's employees and supervisors for the implementation of a new time tracking software application. The software application and its supporting software were successfully implemented at all three of the leading national utility's three nuclear sites, minimizing the impact to the client.