Auto Case Study – Mitsubishi Motors of North America
Challenges |
hiSoft’s Solutions |
Benefits |
- Mitsubishi Motors of North America was looking for a cost-effective way to automate their Collections and Repossession processes.
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- hiSoft gathered business requirements.
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- The client realized its ROI objectives with lower cost per call, automated collections and title process, streamlined repossession lifecycle, and greater visibility to its assets.
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- The client already had Oracle Siebel Automotive and a mainframe collections systems.
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- Recommended new business processes.
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- hiSoft was considered the first consulting group in the world to effectively migrate a mainframe collections system into Oracle Siebel eAutomotive 7.5 along with Oracle Siebel’s new Captive Finance module.
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- Architected a new technology solution to meet the client’s ROI objectives.
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- Collections migration project ran parallel with Business Improvement and Analytics projects for the already live service Call Center.
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Client's Quote:
“We were extremely impressed with how quickly the team was able to integrate with our internal
teams and efficiently begin working together without missing a step. Their technical leadership was
greatly appreciated, given the fact we were going to be one of the first to integrate Oracle Siebel’s
Captive Finance module into our existing systems.”
--Judy Furnari, VP of Information Services, Mitsubishi Motors North America
