Case Study–Sales Portal Application
*The client is one of the world's leading suppliers of power generation and energy delivery technology. Prior to completion of the project, the client could not readily establish an integrated global view of their customers.
Challenges |
hiSoft’s Solutions |
Benefits |
- The development of a customer view was a slow, manual process.
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- A common link was created that would allow the users to aggregate customer data in an automated efficient manner - every day the client received orders, shipped and billed them to their customers.
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- The process to generate globally integrated view of a customer was reduced from days to just minutes.
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- •Information gathering involved fragmented customer data from each business unit and piece it together to build a picture.
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- The common thread in each of these activities is the customer's record and the record is stored in each of the operating systems for the various business units with all of the data for the customer view.
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- The previous lengthy process of gathering customer information over days as eliminated.
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- A controlled central portal with the entire global customers' data was created for the client’s convenience.
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- Sales Portal now displayed critical business information on an Excel summary report instead of large batches of data on the user interface.
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