hiSoft can help clients to manage its IT infrastructure to ensure proper operation on daily basis. The service includes Data Center Operation service, Network and Security Management, and IT End User Workplace Service.
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IT Infrastructure Management Service Offerings
To the organizations focused on maximizing IT value and minimizing cost, IT infrastructure is becoming vital to assure service delivery, improve management efficiency, and mitigate the risk of business disruption from infrastructure outages. The pressure is great for IT to keep services running with the utmost reliability and performance. Although the complexity of the technology is kept increasing, meeting those challenges requires IT to monitor and manage all of the interconnected elements which make up the service delivery infrastructure, including networks, voice and unified communications systems, physical and virtual servers, and databases. By doing this, IT is able to generate value and fully understand how incidents and problems impact applications and business services.
As a global IT-Outsourcing company, our IT Infrastructure Management Services (IMS) includes Data Center Services; Security & Compliance; User Workplace Service help CIOs achieve Lean IT by reducing waste, increasing productivity and improving the customer experience. This establishment aims to provide our clients with the ITIL compliance service model and providing them the assurance through our well designed process and abundant talent resource pool. The vast amount of experience and practices learned over the years to serve our global clients has enabled us to continuously improve our productivity and provide adequate suggestions to our client to reduce the end-to-end IT cost and avoid business risk from infrastructure outage.
Here are the following services for selection:
User Workplace Services
Provides end user desktop support service according to mutually agreed service level in customer’s office. Managed client equipment implementation, install, Move, Add and Change (IMAC). Provides VIP service with tailored service scope and service level objective. Follows ITIL Incident Management process to restore disrupted IT service and reduce the impact to business according to service level agreement. hiSoft will also provide service report and proactively reduce the volume of incidents through a well designed knowledge management and problem management process. Customer satisfaction improvement program is also part of the solution to help IT prove value to business users.
Data Center Services
Supports customers' IT infrastructure, regardless of technology type or branding of vendor (from hardware to infrastructure application) through the provision of 24/7 monitoring of the servers, network, and database. ITIL Operation Management, Problem Management, Change Management, and Capacity Management process will be applied in daily work. hiSoft also provides hands and eyes services in customer’s DC. Service is measured according to mutually agreed upon service level agreement. Service reports with advice will be provided to clients based on the data analysis in daily work and consequently helping them proactively mitigate the risk and reduce waste.
Security & Compliance
Service is mainly focused on 3 areas:
- IT Security Consulting: Helps manage risks, probability, and potential impacts by conducting Risk Assessment (RA); Security Audit Simulation (SAS) and providing consultative advice to Business Continuity Plan (BCP)
- IT Recovery: Provides alternate Data Center facilities including Ship to Site Servers; Shared or Dedicated Servers
- Workplace Recovery: Provides alternate Office facilities including normal office environments and trading rooms
hiSoft has a rich experience to deliver IT infrastructure services from China to support both domestic and foreign customers who intend to keep focus on their core competency and adopt outsourcing as an IT strategy to quickly build-up the delivery competence, reduce IT operation cost, and enjoy the benefit from integrated IT services. hiSoft's experience to serve Japanese and US clients brings us the opportunity to build-up high level of quality standard, meanwhile, our over 14 years unique experiences in China makes us deeply understand how to run IT operation with sufficient flexibility. The combination of global experience and China delivery capability makes us differentiated from other ITO players in the market.
