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Customer Relationship Management

hiSoft’s management and consulting team has been working with Salesforce.com since its inception in 1999 and has been a certified Premier Salesforce.com Partner since 2004. Our clients include such well-known companies as VeriSign, Experian, AIG, SuccessFactors, LPL Financial, NEC, Life Sales LLC, AffyMetrix, Danaher, and UCSF.

HiSoft helps (AMD) implement salesforce.com that encourage 800 customers subscribe in 45 days
HiSoft helps (Symantec) implement salesforce.com that encourage 4,000 customers subscribe in 4 months

Specialized Expertise In:

  • Targeted cloud computing strategies, including cloud road mapping
  • Salesforce.com integration, training, support, and administration
  • Design and delivery of customized cloud solutions
  • Flexshore delivery models
  • Salesforce.com prototyping before platform launch

Service Benefits:

Rapid Salesforce.com implementation capacity, ensuring increased sales, customer satisfaction, and revenues.

Our Services

Data Migration:

We are have experience migrating some of the largest data for some of the largest corporations in the world, cleansing, mapping, and centralizing data silos from multiple sources.

Optimization:

hiSoft optimizes the features of existing Salesforce.com applications through Force.com platform coding, features upgrades, and customization or integration with other applications.

Integration:

Our integration services encompass all areas of cloud applications, including finance, customer relationship management, human resources, and marketing. We utilize integrator middleware such as Castiron and Informatica, supporting both uni and bi-directional information flows.

Documentation, Training and Support:

We provide customized end-user and administrative training, as well as ongoing post-deployment support via telephone, email, and online case tracking.

Cloud Migration Assessment:

hiSoft provides assessments of the requirements and design work necessary to ensure successful migration to the cloud by means of:

  • Gap Analysis – identifying feature or functionality gaps which exist in the migration procedure, and recommend applications that addresses such gaps.
  • Scorecards – identifying critical features to be migrated and decide which are to remain as is, adjusted, or streamlined.
Case StudiesMore

Insuring the Power of the Cloud

A Streamlined Approach to Fund Management

Salesforce.com Takes an Entire Document Repository into the Cloud

Case Studies

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Case Study 2

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