Product Configuration

hiSoft is BigMachines’ number one certified global partner, delivering implementation, optimization and integration services that ensure “CRM readiness”. hiSoft’s integration capabilities seamlessly connect BigMachines to your customer relationship management, enterprise resource planning, and order management systems, enabling easy proposal creation, complex quotation generation, and product configuration

HiSoft helps the world’s biggest mobile phone service provider test and approved over 5000 mobile phone apps every week

Specialized Expertise In:

  • Complete implementation and support capacities for BigMachines
  • BigMachines integration with sales force, partner relationship, and customer relationship management systems, as well as customer portals and websites

Service Benefits:

Optimized quotation processes and management, helping clients increase revenues, lower acquisition costs, and achieve higher customer retention rates.

Our Services

Complex Quotation or Product Configuration Assessment:

Based on extensive audits of current systems, hiSoft provides recommendations as to which quoting tools are most appropriate, including:

  • Salesforce.com, with quoting tools that serve basic needs
  • A hybrid of Salesforce.com and Bigmachines, serving needs of medium complexity
  • BigMachines applications, serving highly complex quoting requirements

Salesforce.com System Preparation for Bigmachines Implementation:

We assess existing Salesforce.com system compatibility with BigMachines, covering:

  • Product Process Mapping
  • Product Knowledge
  • Rules, Exceptions, and Constraints
  • Parts and Price Lists
  • New Apps
  • Quotation Tools

Quotation and Proposal System Design and Integration:

Our Quotation and Proposal System Design and Integration Services include:

  • Product Definition
  • Catalog Definition
  • Duplicate Parts Entry Removal (Dedupe)
  • Configuration Flow
  • Workflow Approval
  • Commerce Process Definition
  • Quotation Formats and Templates
  • User Interface Customization

Support and Managed Services for BigMachines and Salesforce.com:

hiSoft offers support services such as:

  • Parts Updates
  • Duplicate Parts Entry Removal (Dedupe)
  • Ongoing Optimization
  • Immediate Support

Case Studies

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Case Study 2

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Additional Capabilities:

  • Complete 360 degree support, fully addressing all technical challenges presented by cloud-based applications and functionality.