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Business Process Outsourcing

hiSoft is a leading China-based business process outsourcing provider, dealing with over 2,160,000 transactions per year for financial and insurance companies from Japan, the US, and China. We have a proven track record with average accuracy rates of 99.9% and turnaround times of 100%.

We have implemented a series of customer data protection related procedures and workflow per the “Personal Privacy Protection Act” launched by the Japanese Government since 2005.

Specialized Expertise In:

  • 24/7 business process outsourcing
  • Exceptional data accuracy
  • Strict data security
  • Third party data verification
  • Flexible turn-around-times, ranging from an hour to a week
  • Mixed delivery locations, including offshore, onshore and dual-shore
  • LOMA-certificated specialists

Service Benefits:

  • Fully managed repetitive and standard operation tasks that allow our clients’ to focus on their core competencies and improving customer service.
  • Excellent capacity planning with an industry-leading 85%-plus utilization rate, capable of spanning unexpected volume fluctuations and cutting effective operation costs.

Our Services

Data Management:

We enhance clients competitiveness through operation optimization and process standardization, helping to reduce cost and generate better revenues. Our service focuses on:

  • Insurance Process Outsourcing From claim processing and annuity products maturity processing to new insurance product processing and premium collection.
  • Human Resource Outsourcing From employment contract management, database maintenance, and attendance report maintenance to office stationery order processing.
  • Finance Outsourcing
  • Data Entry, Conversion, and Processing From a complete range of media into any required format and conforming to the highest standards of accuracy and fastest turnaround times.

System Management:

hiSoft saves clients the hassle and cost involved in managing complex IT systems by providing:

  • Onsite / Remote Server Status Monitoring
  • Onsite / Remote Server Performance Monitoring and Optimization
  • Onsite / Remote System Batch Execution and Process Change

Case Studies

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Case Study 2

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Case StudiesMore

Japanese Life Insurance Sees 100% Data Entry Accuracy

Additional Capabilities:

  • hiSoft’s strong technical support team ensures network stability during periods of high traffic.
  • We provide monthly reports regarding business volume, turn-around-time, and transaction data.
  • Our dedicated quality assurance team performs random sampling checks on processed data.
  • We conduct yearly customer satisfaction surveys that help improve service and effectively address requests.