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IT Infrastructure Management

hiSoft has 14 years of experience building and managing IT infrastructure in China on behalf of our clients. We help our clients maximize their returns on investment when constructing such IT infrastructure facilities as computer rooms, internet or intranet networks, and voice-over-IP or telephony systems, all of which are compliant with well known standards such as ITIL, ISO27001 and ISO9001.

hiSoft helps the world’s biggest mobile phone service provider test and approved over 5000 mobile phone apps every week (we can use UBS ODC as one case study, if needed, I will ask Job to prepare the case material).

Specialized Expertise In:

  • Defining IT operational models
  • IT infrastructure construction site selection
  • Planning, purchasing, and installation of IT infrastructure equipment
  • Management and monitoring of all IT infrastructure components and elements
  • Screening and hiring of appropriate IT staff

Service Benefits:

  • Well-run, well-managed IT infrastructure that maximizes operational performance and returns on IT investments.
  • Secure business information and data, relieving top-level executives from operational business risk or hassle.

Our Services

Data Center Services:

hiSoft builds and manages client IT infrastructures and is proactive in improving data center operational efficiency, reducing costs, and mitigating risks via the application of:

  • 24X7X365 Server Network and Database Monitoring
  • ITIL Operations Management
  • Problem, Change, and Capacity Management
  • Daily Work Sata Analysis and Reporting

User Workplace Services:

Our hassle-free IT work environments include premium end-to-end desktop support services, such as:

  • Customer Satisfaction Improvement Programs.
  • Install, Move, Add and Change (IMAC) and Equipment Implementation Management Services.
  • Restoration of disrupted IT services following the ITIL incident management process methodology, reducing negative impacts to clients’ business.
  • Service Incident Volume Reduction.

Security Risk Management Services:

We provide 12 security models to help our clients evaluate security risks to their organizations, environments, people, networks, application and project security management by means of our:

  • IT Security Consulting
    including Risk Assessment (RA), Security Audit Simulation (SAS) and Business Continuity Plan (BCP) Consultation to help manage risks, probability and potential impacts to business operation and information protection.
  • Workplace Recovery
    Providing alternate office facilities, including trading rooms
  • IT Recovery
    Providing alternate ship-to-site, shared or dedicated server data center facilities

Case Studies

Case Study 1

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Case Study 2

  • Some introduction text to the case study followed by a link.

Additional Capabilities:

  • We are able to define and establish IT operation models and processes.
  • hiSoft is capable of supplying our clients with well designed processes, abundant talent resource pools, and ITIL compliant service models.
  • We provide immediate technical readiness through our extended local coverage and partner networks.
  • Our services conform to certified ISO27001, SAS 70 and CBRC industry standards.