hiSoft is proud to be recognized by SAP as a leading “Partner Center of Expertise” in China, as well as one of the primary “Run SAP Implementation Partners” in Asia. We have been providing year-round management, training, support and maintenance to SAP customers for over 8 years and have one of the best-developed delivery capacities in Asia.
Service Benefits
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Fully outsourced SAP management and maintenance, alleviating clients of the burden and hassles of continuous optimization.
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Professional SAP system maintenance consulting based on our experience in support and maintenance methodology, process and IT support system implementation.
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Proven SAP system excellence, saving clients the need to hire dedicated internal SAP maintenance personnel.
Our Services
Application Support
hiSoft ensures that our clients’ are able to seamlessly move ahead with core decision-making and operate smooth business operations by:
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Providing 7-day-a-week problem solving support
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Recommending optimizations to current system configurations and processes
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Analyzing operational data to find the root causes of operating issues
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Trouble shooting system accuracy issues
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Providing fact-based data to aid decision making
Solution Manager Implementaion
We help customers to build Run SAP operation methodology and processes based on SAP Solution Manager. With application Life-Cycle Management, customers are able to implement high-quality solutions faster and operate them at lower cost. Solution Manager Implementation services include Solution Documentation, Solution Implementation, Template Management, Test Management, Change control Management, Application Incident Management, Technical Operations, Business Process Operations, Maintenance Management, Upgrade Management, etc.
Technical Operations
We provide end-to-end (E2E) management and monitoring support solutions based on SAP Solution Manager, keeping clients updated with the status of their systems through:
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Technical Monitoring & Alerting
Including Status Monitoring, End-User Experience Monitoring, Connection Monitoring, Product Specific Monitoring (like PI, BW, etc.); Unified Alert Inbox, Alert correlation and propagation, Central Template Maintenance, Open data provider and alert consumer.
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E2E Root Cause Analysis
Including Change Analysis, Workload Analysis, Exception Analysis, Trace Analysis.
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Technical Administration
Operational Guidance (RunBook), IT Calendar / Work Mode Management, Task Management, Central Tool Access.
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Technical Reporting
Including SAP Early Watch Alert, Service Level Reporting, Standard IT Reporting, Customer BW Reporting.
Customized Development
hiSoft develops customized applications for SAP platforms to support clients’ customized business needs, including application platform interfaces (API) that integrate both SAP and non-SAP systems, SAP enhancement function based on Netweaver, Customized Report Development, etc.
Training
Our SAP Maintenance Training improves the ability of SAP key user and end user with modules such as:
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Training Customers SAP Operations by Demand
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Up-to-date SAP Knowledge and SAP Best Practices
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SAP IMG Configuration and Integration Methodology Training
Case Studies
Case Study 1
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Case Study 2
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