hiSoft provides industry leading Business Process Outsourcing (BPO) services, tailored to enterprises in the financial services industry which include insurance, securities, banking and leasing. We also offer high quality core business process outsourcing services, customized to individual clients and industries, like expanding data entry and desktop publishing services. hiSoft can also provide level 1 and 2 technical support in various languages like Chinese, Japanese and Korean. Our proprietary BPO quality assurance process based on CMM, Six Sigma and ISO 9001 ensures your satisfaction and allows you to shift your focus and resources towards more important initiatives, resulting in quantifiable business value, guaranteed.
Technical Support
hiSoft's technical support centers in Dalian and Wuxi provide critical level 1 and 2 help desk support for our clients, while reducing costs up to 50%. Our highly skilled technical staff is comprised of experienced subject matter experts, fluent in multiple languages allowing them to provide levels of customer service which rival your existing, in-house teams. With our multiple operational locations you can rest assured, like hiSoft IT outsourcing services, you'll be provided with the best mix of reliability and quality resulting in measurable business value.
Data Operation
hiSoft's BPO centers offer an array of data entry and operation services which allow your business the flexibility and scalability of leveraging our teams resources, all while realizing a substantial cost savings. Services range from basic data and information entry to more advanced material creation, image editing, CAD, desktop publishing, web development in China, etc. hiSoft's BPO centers are able to augment internal teams to increase man power and lower costs. This also allows companies to better focus their internal team's resources towards tasks which generate greater value for their company.
Transaction Processing
With our detailed process analysis and transition methodology, hiSoft's consultants are able to quickly analyze, understand and learn existing transaction processes. This gives them the information they need to prepare an operation manual for our staff, organize the requisite infrastructure and migrate unique transaction processes in a matter of weeks. This allows enterprises to quickly have their advanced, time intensive transaction processing handled by our specialized BPO centers in a short period of time, without experiencing service or continuity issues.
Once in our hands your distinct processing methods will be carried out with the same quality and reliability you're accustomed to, all while enjoying substantial cost savings. With our advanced security certifications which allow us to handle financial processing in the United States and throughout Europe and Asia, you can rest assured that no matter how complex or sensitive your transactions may be, hiSoft has the experience and proven reputation to support your business.
